Refund Policy

Last Updated: July 27, 2026  |  Effective Date: July 27, 2026

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1. Eligibility for a Refund

You may request a full refund if:

• Your request is made within 7 calendar days of your initial subscription purchase — or
• Your request is made within 7 calendar days of an annual subscription renewal

The 7-day window begins from the date of your purchase or renewal transaction, as recorded by Shopify.

2. Non-Refundable Items

The following are not eligible for a refund, regardless of the circumstances:

• Any email credits that have been consumed or dispatched
• Any AI reply credits that have been used to generate replies
• Refund requests submitted after the 7-day window has expired
• Accounts terminated for violation of our Terms of Service
• Partial-month refunds — subscription fees are non-prorated for unused days in a billing cycle
• Charges for additional usage-based credits already consumed

3. How to Request a Refund

To request a refund, please contact us by email:

We aim to acknowledge all refund requests within 48 hours.

4. Refund Processing

• Approved refunds are processed within 5–10 business days from confirmation.
• Refunds are returned to the original payment method used at checkout (Shopify manages this).
• You will receive a confirmation email once the refund has been initiated.
• The refund amount will appear in your account or bank statement according to your payment provider's processing timeline.

5. Effect of a Refund on Your Account

• Upon a successful refund, your account will be downgraded to the Free plan immediately.
• Any email credits or AI reply credits remaining at the time of refund are forfeited and cannot be transferred or restored.
• Your imported review data and settings will be retained for 30 days following the downgrade, after which they will be permanently deleted in accordance with our Privacy Policy.
• You may re-subscribe to a paid plan at any time after a refund; however, previously purchased credits will not be restored.

6. Exceptional Circumstances

We recognize that exceptional situations may arise. If you believe you have extenuating circumstances (e.g., service outage lasting more than 72 consecutive hours, billing error), please contact us and we will review your case individually. All exceptional refund decisions are at our sole discretion.

7. Contact Us

For general questions about billing, subscriptions, or your account, please visit our Terms of Service or Privacy Policy.