Privacy Policy

Last Updated: June 10, 2026

1. Information We Collect

When you register and use our Service, we may collect:

• Email Address 鈥?For account creation and communication
• Usage Data 鈥?AI reply generation count, email sending records, CSV upload records
• Store Information 鈥?Shopify store domain connected via API
• Payment Information 鈥?Securely processed by Paddle (we do not store credit card information)

2. How We Use Your Information

• Provide and maintain our Service
• Process payments and manage subscriptions
• Send review request emails on your behalf
• Generate AI-powered review replies
• Detect and alert you to negative review risks
• Improve and optimize our Service

3. Third-Party Services

We only share data with trusted third parties to provide our Service:

• Paddle 鈥?Payment processing
• Resend 鈥?Email delivery
• DeepSeek 鈥?AI content generation
• Shopify 鈥?Store API integration (with your authorization)

We do not sell your personal data to third parties.

4. Cookies

We use essential cookies to maintain your login session and ensure proper Service operation. We do not use tracking cookies for advertising purposes.

5. Data Security

We implement reasonable security measures to protect your data. However, no internet transmission method is 100% secure.

6. Data Retention

We retain your data as long as your account is active. You may contact us at any time to request data deletion.

7. Your Rights (General)

• Right to Access 鈥?Request a copy of your data
• Right to Deletion 鈥?Request deletion of your data
• Right to Portability 鈥?Request transfer of your data
• Right to Object 鈥?Object to data processing

8. GDPR Compliance (EU/EEA Users)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

• Legal Basis 鈥?We process your data based on your consent and legitimate interests in providing the Service
• Data Controller 鈥?As an independent developer, Han Hui serves as the data controller. Contact: hanhui30081986@163.com
• Cross-Border Data Transfer 鈥?Your data may be transferred to Hong Kong servers; we ensure appropriate safeguards
• Right to Complain 鈥?You have the right to complain to your local data protection authority
• Explicit Consent 鈥?By using our Service, you explicitly consent to the collection and processing of data as described in this policy

9. UK GDPR Compliance (UK Users)

For users in the United Kingdom, we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018:

• Your data is processed in accordance with UK data protection laws
• You have the same rights as under EU GDPR (access, deletion, portability, objection)
• International transfers from the UK to Hong Kong are protected by appropriate measures
• You may file a complaint with the UK Information Commissioner's Office (ICO)

10. Southeast Asia Compliance

For users in Singapore, Malaysia, Thailand, Indonesia, Philippines, Vietnam, and other Southeast Asian countries:

• Consent Principle 鈥?Data is collected and used only with your consent, in compliance with Singapore PDPA, Malaysia PDPA, Thailand PDPA, and other local laws
• Data Protection Obligations 鈥?We implement reasonable security measures to protect data from unauthorized access, collection, use, disclosure, and other risks
• Cross-Border Transfer 鈥?Data may be transferred to Hong Kong for processing; we ensure the recipient provides protection standards equivalent to local laws
• Access and Correction 鈥?You may request access to and correction of your personal data at any time
• Withdrawal of Consent 鈥?You may withdraw consent at any time; data processed before withdrawal remains lawful

11. CCPA/CPRA Compliance (California Residents)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the following rights:

• Right to Know 鈥?Request to know what personal data we collect, use, and share
• Right to Delete 鈥?Request deletion of your personal data
• Right to Opt-Out 鈥?We do not sell your personal data. If our policy changes, you have the right to opt-out
• Right to Non-Discrimination 鈥?Exercising CCPA rights will not result in discriminatory treatment
• Authorized Agent 鈥?You may designate an authorized agent to make requests on your behalf

12. PIPEDA Compliance (Canadian Users)

For users in Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA):

• We collect, use, and disclose personal data only with your consent
• You may withdraw consent at any time (subject to legal or contractual restrictions)
• We implement security measures to protect your data from loss, theft, and unauthorized access
• You have the right to access and challenge the accuracy of your personal data
• International transfers to Hong Kong are protected by contractual safeguards
• You may file a complaint with the Office of the Privacy Commissioner of Canada (OPC)

13. Australian Privacy Act Compliance (Australian Users)

For users in Australia, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs):

• We collect personal data only by lawful and fair means
• We take reasonable steps to ensure your data is accurate, up-to-date, and complete
• We protect your data from misuse, interference, loss, and unauthorized access
• You may request access to and correction of your personal data at any time
• Cross-border data disclosure to Hong Kong is subject to our accountability obligations
• You may file a complaint with the Office of the Australian Information Commissioner (OAIC)

14. Contact Us

• Website: https://tigerecho.com
• Owner: Han Hui (Independent Developer)
• Email: hanhui30081986@163.com
• Address: Jiaozhou City, Qingdao, Shandong Province, China
• Response Time: Within 48 hours